Airbnb Is Driving Hosts Elsewhere With Costly Pandemic Policies

Over six years, Lorraine Luongo went from renting out a spare room in her house in Myrtle Beach, S.C., to owning and managing 10 properties that she listed on Airbnb.

Last year, when the pandemic hit and Airbnb allowed customers to cancel bookings with full refunds, she lost $25,000 in reservations overnight. The payments that Airbnb then offered hosts as a concession were “peanuts,” she said.

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